Frequently Asked Questions
Clear answers for distributors, importers, OEM/ODM partners and global power protection buyers.
Company & Cooperation
Are you a factory or a trading company?
Jidian Technology focuses on power protection solutions, including voltage protectors, surge protectors, stabilizer sockets, heavy-duty protectors and smart power safety products for global markets.
Who are your main customers?
Our main customers include importers, distributors, electrical wholesalers, appliance accessory channels, e-commerce sellers, project suppliers and private-label brand owners.
Which markets do you support?
We support markets with different voltage systems and plug standards, including North America, Latin America, the Middle East, Africa, Europe and Southeast Asia.
Product Questions
What is a voltage protector?
A voltage protector helps protect appliances from unsafe voltage conditions such as over-voltage, under-voltage and unstable power recovery.
What is the difference between a voltage protector and a surge protector?
A voltage protector monitors high and low voltage. A surge protector helps absorb or limit short voltage spikes. Some products combine both functions.
What appliances can use your products?
Common applications include refrigerators, freezers, TVs, air conditioners, water pumps, washing machines, office equipment and selected commercial devices.
Do you support 110V, 120V, 220V and 240V?
Yes. Products can be matched to 110V/120V and 220V/240V markets according to target country, plug standard, current rating and application.
OEM/ODM & Customization
Can you customize logo, color and packaging?
Yes. We support logo printing, color adjustment, product labels, blister card, color box, user manual, carton mark and other packaging customization.
Can you customize plug type and electrical parameters?
Yes. Plug type, socket type, voltage range, delay time, current rating and surge protection configuration can be discussed according to the target market.
Can you help build a private-label product line?
Yes. We can support product selection, appearance direction, packaging planning, technical parameter matching and market-ready product combinations.
Orders, Samples & Delivery
Can I order samples before bulk production?
Yes. Sample orders are available for product testing, market evaluation and packaging confirmation.
What is your MOQ?
MOQ depends on product model, packaging method and customization requirements.
How long is the delivery time?
Delivery time depends on order quantity, material availability, packaging complexity and production schedule.
Quality, Certification & Compliance
Do you provide certificates?
Certificate availability depends on product model and target market. Common requirements may include CE, ETL, EMC, RoHS or other market-specific compliance documents.
How do you control product quality?
Quality control may include material inspection, production process control, electrical performance testing, appearance inspection, packaging inspection and final shipment checks.
After-Sales & Technical Support
What should customers check before using a voltage protector?
Customers should confirm local voltage, appliance power, current rating, plug/socket compatibility and whether the load is within the rated capacity.
Why does the protector cut off power?
The protector may disconnect power when voltage is too high, too low, unstable, or when the product is in delay restart mode.
Do you provide warranty support?
Warranty terms depend on the model, order agreement and sales channel.
Send your target market and product requirements.
We will help match voltage, plug standard, packaging and product configuration.